Contact Us
Contact Us
At Yellowberry Pet, we’re here to help. Whether you need assistance with an order, have a product question, or need after-sales support, please contact our customer support team.
Phone / Text
Company & Business Address
Yellowberry Pet is operated by DUMBRAVA A LIMITED.
DUMBRAVA A LIMITED
38 Salix Road, Grays, England, RM17 6UH
Please note: This is our business address. Please contact us before returning a product, as the designated return address may differ.
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM
Please email us outside these hours, and our team will respond as soon as possible.
We acknowledge messages within 48 hours and aim to resolve customer concerns within 7–14 business days. Some matters may require additional investigation; we will keep you informed of progress.
Order Assistance
To help us locate your order and assist you efficiently, please include:
- Your order number, if available
- The email address used for your purchase
- A brief description of your question or concern
- Relevant photos or videos, where helpful for a product or shipping issue
For address changes, order changes, or cancellation requests, please contact us as soon as possible. We will check whether your request can still be accommodated based on the order’s fulfillment status.
30-Day After-Sales Support
We offer 30-day after-sales support from the date of delivery.
If you are dissatisfied with your purchase or experience a problem, please contact our team within this period. We will review your concerns and work with you to find an appropriate solution.
Depending on the circumstances, solutions may include product guidance, replacement parts, a replacement product, an agreed return, or a partial or full refund.
Any proposed return conditions, shipping costs, and refund amount will be explained before you agree to a solution. Your applicable statutory consumer rights remain unaffected.
Please review our Return & Refund Policy for full details.
Shipping & Delivery Assistance
For tracking questions, delayed deliveries, or missing packages, please email our support team with your order details.
Please report visible shipping damage within 72 hours of delivery, including photos of the product and packaging where available. This reporting request helps us investigate promptly and does not limit your 30-day after-sales support or applicable statutory rights.
For processing times, delivery estimates, and shipping charges, please review our Shipping Policy.
Thank you for choosing Yellowberry Pet. We look forward to helping you and your pets.