Terms of Use

Last Updated: November 2, 2026

Welcome to Yellowberry Pet. This website, yellowberrypet.com (the “Site”), is operated by DUMBRAVA A LIMITED, located at 38 Salix Road, Grays, England, RM17 6UH (“we,” “us,” or “our”).

These Terms of Use govern your access to and use of the Site. Purchases are also subject to our Terms of Purchase, Shipping Policy, and Return & Refund Policy. Our Privacy Policy explains how we handle personal information.

Please read these terms before using the Site or placing an order.

1. Eligibility & Account Information

You must be at least 18 years old and have the legal capacity to place an order.

You agree to provide accurate and complete information when creating an account, making a purchase, or contacting us.

If you create an account, you are responsible for keeping your login details confidential. Please notify us promptly if you suspect unauthorized access.

2. Permitted Use

You may use the Site for lawful personal shopping and informational purposes.

You must not:

• Use the Site for fraud or other unlawful activities
• Submit false information or impersonate another person
• Upload malicious software or interfere with the Site’s operation
• Attempt to access accounts, systems, or information without authorization
• Infringe intellectual property, privacy, or other rights
• Send spam, threats, or abusive content through the Site

We may restrict access where reasonably necessary to address misuse or protect the security of the Site. Such restrictions do not remove our obligations concerning paid orders, refunds, or applicable consumer rights.

3. Product Information

We aim to provide accurate product descriptions, photographs, materials, dimensions, pricing, and safety information.

Colors may vary slightly because of screen settings. This does not affect our responsibility to address products that are defective, damaged, incorrect, or materially different from their descriptions.

Please review the full product page, including applicable age recommendations, assembly instructions, electrical specifications, compatibility requirements, and safety warnings.

If you need clarification before purchasing, contact support@yellowberrypet.com.

Any additional manufacturer warranty, if available, will be stated on the relevant product page or in the accompanying documentation. The absence of a manufacturer warranty does not affect our after-sales support or your applicable statutory rights.

4. Orders, Pricing & Availability

Payment is collected when you place your order. Please check your selected products, quantities, delivery address, and total charges before completing checkout.

An automated order acknowledgment confirms receipt of your order. Acceptance occurs when we expressly confirm acceptance or dispatch the products.

We may decline or cancel an order for a legitimate reason, such as unavailable stock, an obvious pricing error, suspected fraud, or an inability to fulfill delivery.

If we cancel an order after payment, we will notify you and refund the canceled items and any associated delivery charges that no longer apply.

Prices and promotions may change for future purchases. We will not increase the price of an accepted order or substitute a materially different product without your agreement.

If a material error affects your order, we will contact you to explain the available options.

To request a change or cancellation, contact us as soon as possible. We will check whether your request can still be accommodated. Changes may no longer be possible once fulfillment has progressed or the order has shipped.

This does not affect any applicable statutory cancellation or return rights.

5. Shipping & Delivery

Orders are processed within 3 business days after confirmation, excluding weekends and public holidays.

After dispatch, delivery typically takes 10–20 calendar days. Processing time is separate from delivery time.

• Free Standard Shipping: Available on orders meeting the applicable free shipping conditions displayed on our website and at checkout before payment.
• Standard Shipping: Orders that do not meet those conditions are charged USD $5.99 per order.

Any promotional shipping offer will state its eligibility conditions. Please review the shipping charge before completing payment.

We will email your tracking details after dispatch. Please allow up to 48 hours for tracking information to appear.

Delivery times are estimates. Customs clearance, public holidays, severe weather, or carrier disruptions may cause delays. Contact us if your shipment is overdue or tracking has not updated for more than 7 consecutive days.

Orders containing multiple items may arrive in separate packages, each with its own tracking information.

Available delivery destinations are shown at checkout. If we discover after payment that we cannot deliver to your address, we will contact you and refund the canceled order, including its shipping charge.

For full details, review our Shipping Policy.

6. 30-Day After-Sales Support

We provide 30-day after-sales support from the date of delivery.

If you are dissatisfied with your purchase or need help with your order, contact support@yellowberrypet.com within that period.

Our customer service team will review your concerns and work with you on an appropriate solution. Depending on the circumstances, solutions may include:

• Product guidance or troubleshooting
• Replacement parts
• A replacement product
• An agreed return
• A partial or full refund

The 30-day period is not an automatic money-back guarantee or free trial.

For dissatisfaction or change-of-mind requests handled under this voluntary support offer, any proposed return conditions, shipping costs, and refund amount will be explained before you agree to a solution.

Your applicable statutory consumer rights remain unaffected. Any remedy required by applicable law is not dependent on accepting a discretionary partial refund.

7. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon arrival.

Report visible shipping damage within 72 hours of delivery where possible, including your order number and photographs of the product, packaging, and shipping label where available.

For defective, incorrect, or missing items, contact us as soon as possible with your order details and relevant information.

Where we confirm that an item arrived damaged, defective, or incorrect, we will arrange an appropriate remedy, such as a free replacement or full refund, taking account of your preference and applicable consumer rights. We cover necessary return shipping for these cases.

The 72-hour reporting request helps us investigate shipping damage promptly. It does not remove your applicable statutory rights or prevent you from contacting us during the 30-day after-sales period.

If a shipment is confirmed lost in transit, we will arrange a free replacement or full refund, according to your preference.

If tracking shows “Delivered” but the package is missing, please check your delivery address, secure delivery locations, household members, neighbors, or building management, then contact us. We will assist with a carrier investigation and review the available evidence to determine an appropriate resolution.

A “Delivered” tracking status does not automatically rule out assistance or a remedy.

These assistance, replacement, and refund commitments apply whether or not you purchase optional shipping protection.

8. Returns & Refunds

Please contact us before returning a product.

If a return is agreed, we will confirm:

• The return address and shipping instructions
• Any applicable return conditions
• Who pays return shipping
• The agreed refund amount or other resolution

For dissatisfaction or change-of-mind returns handled under our voluntary support policy, eligibility, shipping costs, and any treatment of original shipping charges will be explained and agreed with you in advance.

Please return all included parts and accessories unless our team instructs you otherwise. The return address may differ from our business address.

If you have already returned an item without contacting us, send us your order number and return tracking details so we can help locate it and review your request.

Approved refunds are processed to the original payment method within 10 business days after:

• We receive the returned item, where a return is required; or
• We confirm approval, where no return is required.

Your bank or card provider may require an additional 3–5 business days to post the refund.

Where applicable law requires an earlier refund or a different refund calculation, we will follow that requirement.

If more than 15 business days have passed since the applicable receipt or approval date and you have not received your refund, please contact us.

Full details are available in our Return & Refund Policy.

9. Taxes & Import Charges

Taxes and charges collected by us will be shown at checkout before payment.

Unless expressly stated otherwise at checkout, destination-country customs duties, import taxes, and brokerage fees are not included in product prices or shipping charges and may be payable by the customer.

Free shipping covers the applicable standard shipping charge; it does not automatically include import duties or other governmental charges.

Nothing in this section transfers our own legal or product compliance obligations to you.

10. Intellectual Property

Content on the Site, including text, photographs, graphics, logos, and layouts, belongs to us or the relevant rights holders.

You may browse and use the Site for personal shopping purposes. You must not reproduce or commercially exploit protected content without permission from the relevant rights holder, except where permitted by applicable law.

References to third-party names or services do not imply endorsement unless expressly stated and authorized.

11. Reviews & Feedback

If you submit a review or other feedback, you confirm that it reflects your experience and that you have permission to share any included content.

Please do not include private information about others, unlawful material, or content that infringes another person’s rights.

You retain ownership of your content. When you submit content for publication, you give us permission to display, reproduce, and format it in connection with our website and products, subject to applicable privacy and intellectual property rights.

We will not alter a review in a way that misrepresents its meaning.

We may remove unlawful, fraudulent, irrelevant, or abusive content. A review will not be removed solely because it is negative.

12. Privacy & Third-Party Services

Our Privacy Policy explains how we collect, use, share, and protect personal information.

Where separate consent is required for a particular activity, using the Site or placing an order does not replace that consent.

The Site may include links to third-party websites or services. Please review their terms and privacy policies before using them.

Using a third-party payment or delivery provider does not remove our express obligations concerning your order, after-sales support, refunds, or replacements.

13. Site Availability & Consumer Rights

We aim to keep the Site available and accurate, but occasional maintenance, technical interruptions, or errors may occur.

Nothing in these Terms excludes or limits consumer rights, guarantees, remedies, or liabilities that cannot lawfully be excluded or limited.

The 30-day after-sales period does not shorten statutory periods for reporting defective or misdescribed goods, exercising cancellation rights, or seeking another remedy.

General disclaimers and promotional conditions do not override our express commitments concerning order fulfillment, after-sales assistance, refunds, shipping, or replacements.

Applicable statutory withdrawal and cancellation rights remain unaffected by our discretionary return procedures.

14. Changes to These Terms

We may update these Terms to reflect changes in our services, practices, or legal requirements. Updated terms will be posted on this page with a revised date.

Changes apply prospectively and will not retrospectively reduce the rights or commitments attached to orders already accepted.

Where required, we will provide additional notice.

15. Contact Us

For questions, order assistance, after-sales requests, or complaints, please contact:

Brand Name: Yellowberry Pet
Company Name: DUMBRAVA A LIMITED
Business Address: 38 Salix Road, Grays, England, RM17 6UH
Email: support@yellowberrypet.com
Call/Text: +1 (934) 345-2899

Please include your order number and the email address used for your purchase, where available.

We acknowledge messages within 48 hours and aim to resolve customer concerns within 7–14 business days. If further investigation is needed, we will keep you informed.

Approved refunds follow the timeline in Section 8 or any earlier deadline required by applicable law.