Shipping Policy

At Yellowberry Pet, we are committed to providing a smooth and reliable delivery experience. This policy explains our order processing times, shipping charges, estimated delivery times, and assistance with shipping issues.

1. Order Processing Time

Orders are processed within 3 business days after order confirmation. Business days exclude weekends and public holidays.

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number.

Order processing time is separate from the delivery time stated below.

2. Shipping Rates & Free Shipping

• Free Shipping: Orders that meet the applicable free shipping conditions qualify for free standard shipping. Eligibility requirements, including any minimum order value or promotional conditions, will be displayed on our website and at checkout before payment.
• Standard Shipping: Orders that do not meet the applicable free shipping conditions are charged a flat shipping fee of USD $5.99 per order.

Please review your shipping charge at checkout before completing your purchase.

3. Estimated Delivery Times

After dispatch, delivery typically takes 10–20 calendar days, depending on your destination and local carrier operations.

This delivery estimate does not include the order processing period of up to 3 business days.

Delivery times are estimates. Customs clearance, public holidays, severe weather, or carrier disruptions may cause delays.

If your order has not arrived within the estimated delivery period, please contact us. We will investigate and assist with an appropriate resolution. Delivery estimates do not limit your applicable statutory rights.

4. Order Tracking

• Your tracking number will be emailed to you after dispatch.
• You can track your shipment through the carrier’s website or 17TRACK.
• Please allow up to 48 hours after receiving your shipping confirmation for tracking information to appear.

If your tracking information remains unavailable after this period, please contact support@yellowberrypet.com.

Orders containing multiple items may arrive in separate packages. If this happens, we will provide tracking information for each shipment.

5. Customs, Duties, and Taxes

Unless expressly stated otherwise at checkout, shipping charges do not include customs duties, import taxes, or brokerage fees imposed by the destination country.

Customers are responsible for any such charges where applicable. These charges are separate from the USD $5.99 standard shipping fee or any free shipping offer.

Taxes collected by us at checkout will be shown in your order total.

6. Damaged, Lost, or Missing Packages

Damaged Items

Please inspect your order upon arrival and report any shipping damage within 72 hours of delivery by emailing support@yellowberrypet.com.

Please include:

• Your order number
• A description of the damage
• Where available, clear photos of the damaged product, packaging, and shipping label

We will review the issue and arrange a free replacement or full refund, taking your preference and applicable consumer rights into account. If a return is required, we will provide a prepaid return shipping label.

The 72-hour reporting request helps us investigate shipping damage promptly. It does not remove your 30-day after-sales support or any applicable statutory consumer rights. If you discover damage later, please contact us so we can assess the issue.

Packages Lost in Transit

If your package has not arrived within the estimated delivery period, contact us so we can investigate with the carrier.

If the shipment is confirmed lost in transit, we will arrange a free replacement or full refund, taking your preference and applicable consumer rights into account.

Packages Marked as Delivered but Missing

If tracking shows “Delivered” but you cannot locate your package:

• Check your delivery address and any secure delivery locations.
• Ask household members, neighbors, or building management whether they received it.
• Contact us at support@yellowberrypet.com.

We will assist with a carrier investigation and review the available evidence to determine an appropriate resolution. A “Delivered” tracking status does not automatically rule out assistance or a remedy.

Assistance with damaged, lost, or missing packages is available regardless of whether you purchased optional shipping protection.

7. 30-Day After-Sales Support

We offer 30-day after-sales support from the date of delivery.

If you are dissatisfied with your purchase or experience a product issue, contact our customer support team within this period. We will review your concerns and work with you to find an appropriate solution.

Depending on the circumstances, solutions may include product guidance, replacement parts, a replacement product, an agreed return, or a partial or full refund.

This support commitment does not automatically entitle every order to free returns or a full refund. For dissatisfaction or change-of-mind requests, we will explain any proposed return conditions, shipping costs, and refund amount before you agree to a solution.

Nothing in this policy limits your applicable statutory consumer rights.

For full details, please review our Return & Refund Policy.

8. Refund Processing

For refunds arranged under this policy:

• Refunds are issued to the original payment method.
• If a return is required, we process the refund within 10 business days after receiving the returned item.
• If no return is required, we process the refund within 10 business days after approval.
• Your bank or payment provider may require an additional 3–5 business days to post the refund.

Where applicable law requires an earlier refund, we will follow that requirement.

If more than 15 business days have passed since the applicable receipt or approval date and your refund has not arrived, please contact us.

9. Contact & Business Information

For assistance with shipping, tracking, or delivery issues, please contact:

Brand Name: Yellowberry Pet
Legal Entity: DUMBRAVA A LIMITED
Business Address: 38 Salix Road, Grays, England, RM17 6UH
Customer Support Email: support@yellowberrypet.com
Call/Text: +1 (934) 345-2899

Please include your order number and the email address used for your purchase so we can assist you efficiently.

We acknowledge messages within 48 hours and aim to resolve customer concerns within 7–14 business days. Refunds follow the processing timeline in Section 8.