FAQ
Ordering & Payments
Q: How can I use a discount code?
To redeem your promo code during checkout, please follow these steps:
- Choose the item you want and click “Add to Cart.”
- Proceed to checkout by selecting “PAY WITH DEBIT/CREDIT CARD” (applicable for both card and PayPal payments).
- On mobile devices: tap “Show order summary” and enter your discount code in the designated field.
- On desktop: locate the promo code box on the right-hand side of the checkout page and input your code there.
- Click apply, then complete your payment using PayPal or your credit/debit card.
Q: What payment options are supported?
We provide multiple safe and convenient payment methods, including:
- PayPal
- Visa, MasterCard, American Express (AE), Diners Club
- Most major debit and credit cards
- Apple Pay and Google Pay
Q: How much does shipping cost?
Standard shipping is generally USD $5.99 for global orders. Final shipping fees may differ depending on your destination or ongoing promotional campaigns. The exact shipping charge will always be displayed clearly at checkout before payment is completed.
Shipping & Delivery
Q: Do you ship internationally?
Yes, we offer worldwide delivery. As a global retailer, we work with multiple fulfillment centers across different regions. Orders are automatically shipped from the warehouse closest to your location to ensure faster delivery.
Q: What is the estimated delivery time?
Once your order has been processed and dispatched, delivery typically takes 10–20 business days, depending on your location and local logistics conditions.
Q: How can I track my package?
After your order is shipped, you will receive an email containing your tracking number. You may use it on a universal tracking platform such as 17track.net to monitor your shipment status.
Q: Why is my tracking not updating?
Tracking information may take up to 24–48 hours after shipment confirmation to become active. In some cases, updates may pause temporarily while the package moves between logistics hubs, which is normal.
Q: Why did I receive only part of my order?
If your order includes multiple items, they may be shipped separately from different warehouses to speed up delivery. Each parcel will have its own tracking number, which will be sent to your email individually.
Order Changes & Cancellations
Q: Can I update my shipping details such as address or phone number?
This request is highly time-sensitive. Please contact us immediately at:
📧 Email: support@yellowberrypet.com
📞 Call/Text: +1 (424) 419-1614
🌐 Website: yellowberrypet.com
Use the subject line: “Urgent: Shipping Information Update”
Please include:
- Your order number (e.g., 071SHOP-112938)
- The email used for purchase
- The corrected shipping details
We will try our best to update your order before it enters processing. Once shipped, changes can no longer be made, and you may need to contact the carrier directly.
Q: Can I modify items in my order (size, color, quantity)?
Order changes are only possible within a very short window after purchase. Please reach out immediately using:
📧 support@yellowberrypet.com
📞 +1 (424) 419-1614
🌐 yellowberrypet.com
Subject line: “Urgent: Order Modification Request”
Include:
- Order number
- Order email
- Details of the changes requested
We can only accommodate modifications if the order has not yet entered fulfillment.
Q: Is it possible to cancel my order?
If your order has not yet been shipped, cancellation may still be possible. A small processing fee may apply. Once the order has been dispatched, cancellation is no longer available.
After Delivery Issues
Q: What should I do if my item arrives damaged?
We’re very sorry for the inconvenience. Please contact us at:
Include:
- Order number and email
- Clear photos or videos showing the damage
- A photo of the shipping label
Our team will assist you with a resolution as soon as possible.
Q: What if I receive a defective product?
We take product quality seriously and apologize if your item is not in perfect condition. Please email us with:
📧 support@yellowberrypet.com
🌐 yellowberrypet.com
Include:
- Order details
- Description of the issue
- Photos or video evidence of the defect
We will evaluate and resolve the issue promptly.
Q: I received the wrong item or something is missing. What should I do?
We sincerely apologize for the mistake. Please contact support and provide:
📧 support@yellowberrypet.com
📞 +1 (424) 419-1614
Include:
- Order number and email
- Photo or video of the item received (if incorrect)
- List of missing items (if applicable)
Account & Notifications
Q: I didn’t receive my order confirmation email. What should I do?
Please first check your spam or junk folder. If you still cannot find it, contact us at support@yellowberrypet.com with the email used during checkout, and we will resend your confirmation.
Q: I haven’t received my tracking information. What should I do?
Tracking details are typically issued within 1–2 business days after order processing. If it has been longer than expected, please check your spam folder or reach out to our support team for assistance.