Terms of Service

Last Updated: November 2, 2026

OVERVIEW

Welcome to Yellowberry Pet.

Yellowberry Pet is operated by DUMBRAVA A LIMITED, located at 38 Salix Road, Grays, England, RM17 6UH. Throughout these Terms, “we”, “us” and “our” refer to DUMBRAVA A LIMITED, trading as Yellowberry Pet.

These Terms of Service govern your use of https://yellowberrypet.com, including its content, features, tools, products and related services (collectively, the “Services”).

Our store is hosted on Shopify, which provides the ecommerce platform we use to offer the Services.

Please read these Terms together with our Privacy Policy, Shipping Policy, and Return & Refund Policy before placing an order.

Nothing in these Terms limits or excludes any consumer rights or remedies that cannot lawfully be limited or excluded.

SECTION 1 — ACCESS AND ACCOUNT

To place an order, you must be at least 18 years old and have the legal capacity to enter into a binding contract.

You agree to provide accurate, current and complete information when creating an account, placing an order or contacting us.

You are responsible for keeping your account credentials confidential. Please notify us promptly if you suspect unauthorized access to your account.

You may not impersonate another person or use payment information without authorization.

SECTION 2 — OUR PRODUCTS

We aim to provide accurate product descriptions, photographs, prices and specifications.

Product colors may appear slightly different depending on your screen settings. Such differences do not excuse products that are defective, incorrect or materially different from their descriptions.

Please review any age recommendations, safety warnings, dimensions, materials and usage instructions shown on the relevant product page.

We may update product listings or discontinue products. These changes do not reduce the commitments applicable to an order we have already accepted.

SECTION 3 — ORDERS AND CANCELLATIONS

By placing an order, you submit an offer to purchase the selected products.

An automated order acknowledgment confirms that we received your order. Acceptance occurs when we expressly confirm acceptance or dispatch the products.

Payment is collected at checkout. If we cannot accept or fulfill your order, we will notify you and refund any payment collected for the affected items.

We may decline or cancel an order for a legitimate reason, such as unavailable stock, an obvious pricing error, suspected fraud or delivery restrictions.

To request an order change or cancellation, contact support@yellowberrypet.com as soon as possible. We will check whether the request can still be accommodated. Changes may no longer be possible once fulfillment has progressed or the order has shipped.

This does not affect any applicable statutory cancellation or return rights.

SECTION 4 — PRICES, PAYMENT AND PROMOTIONS

Prices and available payment methods are displayed on our website and at checkout.

Please review your order total, currency, shipping charges, applicable taxes and any optional charges before completing payment.

Product prices and promotions may change for future orders. We will not increase the agreed price of an accepted order without your consent.

Discount codes and promotional offers are subject to their stated eligibility requirements and expiration dates. Promotional terms do not reduce your applicable statutory rights or the commitments made when your order was accepted.

You must be authorized to use the payment method provided.

SECTION 5 — SHIPPING AND DELIVERY

Orders are processed within 3 business days after confirmation, excluding weekends and public holidays.

After dispatch, delivery typically takes 10–20 calendar days. Processing time is separate from delivery time.

Orders meeting the free shipping conditions displayed on our website and at checkout qualify for free standard shipping. Orders that do not meet those conditions are charged USD $5.99 per order.

We will email tracking information after dispatch. Tracking information may take up to 48 hours to appear.

Delivery estimates may be affected by customs clearance, public holidays, weather or carrier disruptions. Please contact us if your shipment is overdue.

Shipping Damage

Please report visible shipping damage within 72 hours of delivery, including your order number and, where available, photographs of the item and packaging.

This reporting request helps us investigate promptly. It does not remove our 30-day after-sales support or your applicable statutory rights.

Lost or Missing Packages

If a shipment is confirmed lost in transit, we will arrange a free replacement or full refund, taking your preference and applicable rights into account.

If tracking shows delivery but you cannot locate the package, please check with household members, neighbors or building management and contact us. We will assist with a carrier investigation and review the evidence to determine an appropriate resolution.

Basic assistance with delivery problems is available regardless of whether optional shipping protection was purchased.

Unless expressly included at checkout, destination-country customs duties, import taxes and brokerage fees may be payable by the customer. Free shipping does not automatically include these charges.

For further details, please review our Shipping Policy.

SECTION 6 — 30-DAY AFTER-SALES SUPPORT

We offer 30-day after-sales support from the date of delivery.

If you are dissatisfied with your purchase or experience a problem, contact support@yellowberrypet.com within that period. Our customer support team will review your concerns and work with you to find an appropriate solution.

Depending on the circumstances, solutions may include:

• Product guidance or troubleshooting
• Replacement parts
• A replacement product
• An agreed return
• A partial or full refund

Our 30-day after-sales support is not an unconditional free trial or automatic refund offer.

For dissatisfaction or change-of-mind requests handled under this voluntary support policy, we will explain any return conditions, shipping costs and proposed refund amount before you agree to a solution.

For confirmed defective, damaged, incorrect or materially misdescribed products, we will provide an appropriate remedy in accordance with applicable consumer rights. Necessary return shipping costs for an error on our part will be covered by us.

Any statutory remedy to which you are entitled is not dependent on accepting a discretionary partial refund.

The 30-day support period does not limit rights that continue beyond that period under applicable law.

SECTION 7 — RETURNS AND REFUNDS

Please contact us before returning an item so we can confirm the appropriate return address and instructions. Our business address may differ from the return address.

If you have already sent an item, contact us with the tracking details so we can help locate and assess the return.

For approved refunds:

• Refunds are issued to the original payment method.
• Where a return is required, we process the refund within 10 business days after receiving the returned item.
• Where no return is required, we process the refund within 10 business days after approval.
• Your bank or payment provider may require an additional 3–5 business days to post the refund.

Where applicable law requires an earlier refund or a different calculation, we will follow that requirement.

If more than 15 business days have passed since the applicable receipt or approval date and your refund has not arrived, please contact us.

For further details, review our Return & Refund Policy.

SECTION 8 — INTELLECTUAL PROPERTY

Website content, including text, graphics, photographs, logos, videos and layout, is owned by us or used with permission from the relevant rights holders.

You may access and use the website for personal, lawful purposes. You may not reproduce, distribute or commercially exploit protected content without authorization, except where permitted by law.

Third-party names and trademarks belong to their respective owners. Their appearance on our website does not, by itself, imply endorsement or affiliation.

SECTION 9 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools or features operated by third parties.

Your use of those tools may be subject to the provider’s terms and privacy practices. Please review them before use.

We do not control independently operated third-party tools. Nothing in this section excludes our responsibility for our own obligations or any liability that cannot lawfully be excluded.

SECTION 10 — THIRD-PARTY LINKS

Our website may contain links to third-party websites.

Those websites operate independently and have their own terms and privacy policies. Please review their policies before providing information or making a purchase.

Questions about products purchased directly from Yellowberry Pet should be directed to our customer support team.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Shopify provides the ecommerce platform supporting our store.

Purchases from Yellowberry Pet are made directly with DUMBRAVA A LIMITED, trading as Yellowberry Pet.

We are responsible for fulfilling our obligations to customers, including order handling and the after-sales commitments described in our policies.

Nothing in these Terms removes any rights you may have against a party under applicable law.

SECTION 12 — PRIVACY

Our collection and use of personal information are described in our Privacy Policy.

Shopify also processes certain information in connection with hosting and operating the store. More information is available in Shopify’s Privacy Policy.

Where consent is required for a particular use of personal information, acceptance of these Terms does not replace that consent.

SECTION 13 — REVIEWS AND FEEDBACK

If you submit a review, photograph, suggestion or other feedback, you confirm that you have the necessary rights to share it and that it accurately reflects your experience.

You retain ownership of your content. You grant us a non-exclusive, royalty-free license to display, reproduce and format content you submit for publication in connection with our website and products, subject to applicable privacy and intellectual property rights.

We will not edit a review in a way that materially misrepresents the reviewer’s experience.

We may remove content that is unlawful, fraudulent, irrelevant, abusive, contains personal information without permission or infringes another person’s rights. A review will not be removed solely because it is negative.

Please do not include confidential information in public reviews.

SECTION 14 — ERRORS AND CORRECTIONS

We may correct typographical errors or inaccurate information relating to products, availability, pricing, promotions or shipping.

If an error materially affects an order, we will contact you to explain the issue and available options. We will not substitute a materially different product or increase an accepted order’s price without your agreement.

If an affected order is canceled, we will refund the payment collected for the canceled items.

SECTION 15 — PROHIBITED USES

You must not use the Services to:

• Violate applicable law
• Commit fraud or impersonate another person
• Infringe intellectual property or privacy rights
• Harass or threaten others
• Distribute malware or interfere with website security
• Access accounts, systems or personal information without authorization
• Submit false reviews or misleading information
• Send unsolicited spam through our Services

We may restrict access where reasonably necessary to address misuse, fraud or security risks.

SECTION 16 — SUSPENSION AND TERMINATION

We may suspend or terminate access to the Services where reasonably justified by a material breach of these Terms, suspected fraud, security concerns or legal requirements.

Where appropriate, we will provide notice and an opportunity to address the issue.

Suspension or termination does not remove our obligations concerning accepted orders, eligible refunds or applicable consumer rights.

Provisions that by their nature should continue after termination will remain in effect.

SECTION 17 — WARRANTIES AND SERVICE AVAILABILITY

We aim to keep the website available and its information accurate, but cannot guarantee uninterrupted or error-free access.

Products remain subject to their descriptions, our express commitments and all applicable statutory standards concerning quality, fitness for purpose and conformity.

General website availability disclaimers do not exclude our obligations for defective, damaged, incorrect or misdescribed products.

SECTION 18 — LIABILITY

We are responsible for losses for which we are legally liable.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Our products are offered for personal and household use. To the extent permitted by law, we are not responsible for business losses arising from commercial use, including lost business profits or business opportunities.

Nothing in this section overrides our express shipping, replacement, return or refund commitments.

SECTION 19 — SEVERABILITY

If a provision of these Terms is found unlawful or unenforceable, it will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

SECTION 20 — GOVERNING LAW AND COMPLAINTS

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in your country of residence.

If you have a complaint, contact support@yellowberrypet.com. We acknowledge messages within 48 hours and aim to resolve concerns within 7–14 business days.

Approved refunds follow the timelines in Section 7 or any earlier deadline required by applicable law.

Contacting us does not prevent you from exercising statutory remedies or accessing courts, payment-provider dispute procedures or other lawful complaint channels.

Nothing in these Terms requires mandatory arbitration, waives collective proceedings where available by law, or removes your right to bring proceedings in a court available to you under applicable law.

SECTION 21 — ENTIRE AGREEMENT AND WAIVER

These Terms and the policies they reference form the agreement concerning your use of the Services and purchases from us, together with the product descriptions and express commitments applicable when your order was accepted.

Nothing in these Terms excludes liability for misleading statements or removes rights that cannot lawfully be excluded.

A delay in enforcing a provision does not mean that provision has been waived.

SECTION 22 — TRANSFER OF RIGHTS

We may transfer our rights and obligations to another organization, provided the transfer does not reduce your contractual or statutory rights.

We will notify you where required by law.

Please contact us if you wish to transfer rights or obligations under these Terms.

SECTION 23 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our Services, business practices or legal requirements.

The updated version will show a revised date. We will provide additional notice of material changes where required.

Changes apply prospectively and do not retrospectively reduce the rights or commitments attached to orders already accepted.

SECTION 24 — CONTACT INFORMATION

For questions about these Terms or assistance with an order, please contact:

Brand Name: Yellowberry Pet
Legal Entity: DUMBRAVA A LIMITED
Business Address: 38 Salix Road, Grays, England, RM17 6UH
Email: support@yellowberrypet.com
Call/Text: +1 (934) 345-2899

Please include your order number, where available, so we can assist you promptly.