Shipping Policy
Last Updated: July 25, 2025
Thank you for choosing Yellow Berry Pet. This Shipping Policy explains our order processing procedures, estimated delivery timelines, tracking information, and other important shipping-related details.
1. Order Processing
Once your order is successfully placed, our fulfillment team begins preparing it for shipment. Processing typically requires up to 3 business days, during which we verify order information, perform quality inspections, package items, and transfer parcels to our logistics partners.
Please note that orders submitted during weekends or public holidays will be processed on the next available business day.
2. Shipping & Delivery Time
After dispatch, most orders are delivered within 10–20 business days, depending on the destination and local carrier operations.
We offer a flat-rate worldwide shipping fee of $5.99 USD per order.
Delivery estimates are provided for reference only and may vary based on shipping conditions in your region.
3. Shipping Delays
Occasionally, delivery may take longer than expected due to factors beyond our control, including but not limited to customs inspections, severe weather conditions, transportation disruptions, or carrier-related delays.
We appreciate your understanding and patience should such situations occur.
4. Order Tracking
As soon as your order is shipped, you will receive a shipment confirmation email containing your tracking details.
You may monitor your package status through:
Please allow several days for tracking information to appear in the carrier's system after shipment confirmation.
5. Partial Deliveries
If you receive only part of your order, there is usually no need for concern.
Orders containing multiple products may be fulfilled from separate warehouses or suppliers and therefore shipped in different packages. This allows us to deliver items as efficiently as possible.
Each shipment will receive its own tracking number and confirmation email.
6. Order Changes & Corrections
If you need to update your shipping address, phone number, product variant, quantity, or any other order detail, please contact us as soon as possible—preferably within 12 hours of placing your order.
When contacting our support team, please provide:
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Your Order Number (Example: 071SHOP-123331)
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The email address used during checkout
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Detailed information regarding the requested modification
While we will make every reasonable effort to accommodate changes, adjustments cannot be guaranteed once an order enters the fulfillment or shipping process.
7. Missed Deliveries
If a delivery attempt is unsuccessful, the local carrier may leave instructions regarding redelivery or package collection.
We recommend contacting your local postal service or courier directly using your tracking number for the fastest assistance.
Please note that we are not responsible for packages returned due to incorrect address information, failed delivery attempts, or uncollected shipments.
8. Delayed Shipment Assistance
If your package appears delayed, we recommend the following:
Step 1: Review Tracking Updates
Check the most recent tracking activity. If the tracking system shows movement or updates within the past seven (7) days, the shipment is generally progressing normally.
Step 2: Contact Support
If there have been no tracking updates for more than seven (7) consecutive days, please contact our support team with your order number and purchase email address so that we can investigate the shipment status on your behalf.
9. Lost or Missing Packages
We understand how concerning it can be when a shipment cannot be located.
Upon receiving your inquiry, we will coordinate with the shipping carrier to determine the package status.
Packages Lost During Transit
If the carrier confirms that a shipment has been officially lost while in transit, we will arrange a replacement order at no additional cost.
Packages Marked as Delivered
Our replacement policy does not apply to packages that have been marked as successfully delivered by the carrier.
If your tracking information indicates delivery but you cannot locate the package, we recommend checking with:
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Family members
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Neighbors
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Building management or reception staff
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Secure delivery locations around your property
10. Shipping Coverage & Fulfillment Locations
Delivery Destinations
We proudly ship to customers worldwide.
In the uncommon event that we are unable to deliver to your location, we will notify you promptly and provide available options.
Shipping Origins
Orders may be dispatched from fulfillment centers located in the United States, Canada, Australia, the European Union, or directly from trusted manufacturing partners, depending on inventory availability and logistical efficiency.
This approach helps us provide competitive pricing and faster fulfillment whenever possible.
11. Important Terms & Conditions
By placing an order through yellowberrypet.com, you acknowledge and agree to the following conditions:
Delivery Estimates
All shipping and delivery timeframes are estimated and should not be interpreted as guaranteed delivery dates. Delays caused by customs authorities, transportation providers, weather events, or other external circumstances are outside our responsibility.
Customs Fees, Duties & Taxes
Any customs duties, import taxes, brokerage fees, or related governmental charges imposed by the destination country are the sole responsibility of the customer and are not included in product or shipping prices.
Customer Address Responsibility
Customers are responsible for providing complete and accurate shipping information at checkout. We cannot be held liable for shipments delayed, lost, or returned due to incorrect address details.
Completed Deliveries
Once the carrier's tracking system reflects a successful delivery status, responsibility for the package transfers to the recipient. We are not liable for packages reported lost, missing, or stolen after confirmed delivery.
Contact Us
If you require assistance regarding your order, shipping status, tracking information, or any other inquiry, our customer support team is available to help.
Website: yellowberrypet.com
Call/Text: +1 (424) 419-1614
Email: support@yellowberrypet.com
For faster assistance, please include:
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Your Order Number (Example: 031SHOP-1938)
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The email address used when placing the order
This information allows us to locate your order and respond as quickly as possible.