Terms of Purchase

Last Updated: November 2, 2026

Welcome to Yellowberry Pet.

These Terms of Purchase (“Terms”) apply to purchases made through https://yellowberrypet.com (the “Site”).

The Site is operated by DUMBRAVA A LIMITED, located at 38 Salix Road, Grays, England, RM17 6UH (“Company”, “we”, “us” or “our”).

Please read these Terms together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy before placing an order.

Nothing in these Terms limits or excludes your applicable statutory consumer rights.

1. General

By placing an order, you confirm that:

• You are at least 18 years old and have the legal capacity to enter into a binding contract.
• You are authorized to use the payment method provided.
• Your contact, billing, and delivery information is accurate and complete.

Please contact us promptly if you discover an error in your order information.

2. Privacy

Our Privacy Policy explains how we collect, use, retain, and share personal information in connection with your purchase.

Where separate consent is required for marketing, cookies, or another activity, placing an order does not replace that consent.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order acknowledgment confirms receipt of your order. Acceptance occurs when we expressly confirm acceptance or dispatch the products.

Payment is collected at checkout. If we cannot accept or fulfill your order, we will notify you and refund any payment collected for the affected items.

We may decline or cancel an order for a legitimate reason, including:

• Unavailable stock
• An obvious pricing or listing error
• Suspected fraud or unauthorized payment
• Delivery restrictions or legal requirements

We may request information reasonably necessary to verify a transaction. Personal information will be handled in accordance with our Privacy Policy.

We will not substitute a materially different product or increase an accepted order’s price without your agreement.

4. Product Descriptions and Availability

We aim to provide accurate product descriptions, photographs, specifications, prices, and availability information.

Product colors may appear slightly different depending on your device and screen settings. This does not excuse products that are defective, incorrect, or materially different from their descriptions.

Please review the relevant product page, including dimensions, materials, compatibility requirements, age recommendations, safety warnings, and usage instructions, before purchasing.

If an ordered item becomes unavailable, we will contact you to explain the available options. If the affected item is canceled, we will refund the amount paid for it, including any associated shipping charge that no longer applies.

Changes to product listings do not retrospectively change the description or commitments applicable to an accepted order.

5. Pricing and Payment

Prices, currencies, available payment methods, shipping charges, and taxes collected by us are displayed on the Site or at checkout.

Please review your final order total before completing payment.

Discount codes and promotional offers are subject to their stated conditions. Changes to prices or promotions apply to future purchases and do not retrospectively increase the agreed price of an accepted order.

If an obvious pricing error affects your order, we will contact you to explain the issue. You may choose whether to proceed at the corrected price or cancel the affected item for a refund.

Optional extras require your agreement before an additional charge is applied.

6. Order Changes and Cancellations

To request a change or cancellation, email support@yellowberrypet.com as soon as possible.

Please include:

• Your order number
• The email address used for your purchase
• The requested change or cancellation

We will check whether your request can still be accommodated. Changes may no longer be possible once fulfillment has progressed or the order has shipped.

This does not affect any applicable statutory cancellation or return rights.

7. Order Processing and Delivery

Orders are processed within 3 business days after order confirmation, excluding weekends and public holidays.

After dispatch, delivery typically takes 10–20 calendar days. Processing time is separate from delivery time.

Delivery times are estimates. Customs clearance, public holidays, weather, and carrier disruptions may cause delays.

We will email tracking information after dispatch. Please allow up to 48 hours for tracking information to appear.

If your order has not arrived within the estimated delivery period, contact us so we can investigate and assist with an appropriate resolution.

For full details, review our Shipping Policy.

8. Shipping Charges and Free Shipping

Orders meeting the applicable free shipping conditions qualify for free standard shipping.

Any minimum order value or promotional conditions will be displayed on our website and at checkout before payment.

Orders that do not meet the applicable conditions are charged USD $5.99 per order for standard shipping.

Please review the shipping charge before completing your purchase.

9. Customs, Duties, and Taxes

Taxes collected by us at checkout will be shown in your order total.

Unless expressly included at checkout, destination-country customs duties, import taxes, and brokerage fees may be payable by the customer.

These charges are separate from the standard shipping fee. A free shipping offer does not automatically include customs duties, import taxes, or brokerage fees.

Nothing in this section transfers our own legal or product compliance obligations to you.

10. 30-Day After-Sales Support

We offer 30-day after-sales support from the date of delivery.

If you are dissatisfied with your purchase or experience a problem, contact support@yellowberrypet.com within this period. Our team will review your concerns and work with you to find an appropriate solution.

Depending on the circumstances, solutions may include:

• Product guidance or troubleshooting
• Replacement parts
• A replacement product
• An agreed return
• A partial or full refund

This voluntary support offer is not an unconditional free trial or automatic refund promise.

For dissatisfaction or change-of-mind requests handled under this offer, we will explain any proposed return conditions, shipping costs, and refund amount before you agree to a solution.

Your statutory rights are separate from this support offer. Any remedy required by applicable law is not dependent on accepting a discretionary partial refund. The 30-day period does not remove rights that continue beyond it.

11. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon arrival.

Report visible shipping damage within 72 hours of delivery where possible. Include your order number, a description of the issue, and relevant photographs of the product, packaging, and shipping label where available.

This reporting request helps us investigate promptly. It does not remove your 30-day after-sales support or applicable statutory rights.

If a product is defective, incorrect, or materially different from its description, please contact us. We will provide an appropriate remedy in accordance with your applicable consumer rights, which may include a repair, replacement, price reduction, or refund.

For confirmed shipping damage, we will arrange a free replacement or full refund, according to your preference.

If a return is required to resolve an error on our part, we will cover the necessary return shipping costs and provide return instructions or a prepaid shipping label.

If an item is missing from your order, contact us so we can check whether it was shipped separately or requires further investigation.

12. Lost or Undelivered Packages

If your shipment is overdue, please contact us so we can investigate with the carrier.

If a shipment is confirmed lost in transit, we will arrange a free replacement or full refund, according to your preference.

If tracking shows “Delivered” but you cannot locate the package, please:

• Check your delivery address and any secure delivery locations.
• Ask household members, neighbors, or building management whether they received it.
• Contact our customer support team with your order details.

We will assist with an investigation and review the available evidence to determine an appropriate resolution.

A “Delivered” tracking status does not automatically rule out assistance or a remedy.

Basic assistance with delivery problems is available regardless of whether optional shipping protection was purchased.

13. Returns and Refunds

Please contact us before returning a product so we can confirm the appropriate instructions and return address. The return address may differ from our business address.

If you have already sent an item, provide the tracking details so we can help locate and assess the return.

For approved refunds:

• Refunds are issued to the original payment method.
• Where a return is required, we process the refund within 10 business days after receiving the returned item.
• Where no return is required, we process the refund within 10 business days after approval.
• Your bank or payment provider may require an additional 3–5 business days to post the refund.

We will explain the refund amount and treatment of any shipping charges before you agree to a voluntary return arrangement.

Refunds required by law will be calculated and issued in accordance with applicable requirements, including any earlier deadline.

If more than 15 business days have passed since the applicable receipt or approval date and your refund has not arrived, please contact us.

For full details, review our Return & Refund Policy.

14. Product Use, Compatibility, and Safety

Please review the product’s dimensions, materials, voltage, plug type, compatibility, age recommendations, and safety instructions, as applicable, before purchasing.

Contact us if you are unsure whether a product is suitable for your intended use.

Use products according to their intended purpose and follow the instructions and safety warnings provided. Where supervision, assembly, or particular precautions are required, follow the guidance on the product page and accompanying materials.

Damage caused by misuse, unauthorized modifications, or accidents is not covered by our voluntary satisfaction support arrangements. This does not affect claims concerning an existing defect, inadequate instructions, or other matters protected by applicable law.

Nothing in these Terms excludes our obligations under applicable product safety or consumer protection laws.

15. Manufacturer Warranties

Any additional manufacturer warranty, if available, will be stated on the relevant product page or in the accompanying product documentation.

The scope, duration, and claim procedures for any manufacturer warranty are subject to its stated terms.

The absence or expiration of a manufacturer warranty does not affect our 30-day after-sales support or your applicable statutory consumer rights.

You may contact our customer support team regarding products purchased from us. You are not required to rely solely on a manufacturer where we have obligations to you under applicable law.

16. Liability and Consumer Rights

Products remain subject to their descriptions, our express commitments, and applicable statutory standards concerning quality, fitness for purpose, and conformity.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

General disclaimers do not override our shipping, replacement, return, or refund commitments.

17. Governing Law and Complaints

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in your country of residence.

For complaints or purchase concerns, contact support@yellowberrypet.com.

We acknowledge messages within 48 hours and aim to resolve concerns within 7–14 business days. If further investigation is needed, we will keep you informed.

These complaint-handling targets do not extend any applicable statutory deadline. Approved refunds follow the timelines in Section 13 or any earlier deadline required by applicable law.

Contacting us does not prevent you from using available court procedures, payment-provider dispute processes, or other lawful complaint channels.

18. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or legal requirements.

The revised version will display an updated date. Material changes will be communicated where required by law.

Updates apply prospectively and do not retrospectively reduce the rights or commitments attached to orders already accepted.

19. Contact Information

For questions about purchases, shipping, or after-sales support, please contact:

Brand Name: Yellowberry Pet
Legal Entity: DUMBRAVA A LIMITED
Business Address: 38 Salix Road, Grays, England, RM17 6UH
Email: support@yellowberrypet.com
Call/Text: +1 (934) 345-2899

Please include your order number and the email address used for your purchase so we can assist you efficiently.