After-Sales, Returns & Refund Policy

At Yellowberry Pet, your satisfaction matters to us. We provide 30-day after-sales support from the date of delivery. If you are not satisfied with your purchase or need help with your order, please contact our customer service team so we can review your concerns and work with you on an appropriate solution.

1. 30-Day After-Sales Support

Contact support@yellowberrypet.com within 30 days of delivery if you have a concern about your purchase.

Our team will review the circumstances and discuss available solutions with you. Depending on the issue, these may include troubleshooting, replacement parts, a replacement product, a return, or a partial or full refund.

The 30-day support period is not an automatic money-back guarantee or free trial. Returns and refunds for dissatisfaction or a change of mind are reviewed individually and agreed with you before proceeding.

Nothing in this policy limits your applicable statutory consumer rights.

2. How to Contact Us

Email support@yellowberrypet.com and include:

• Your order number or another proof of purchase
• The email address used for your purchase
• The product concerned
• A description of the issue and your preferred resolution
• Relevant photos or video, where helpful

You do not need to provide photos or video merely to tell us that you are dissatisfied.

3. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon arrival.

Report shipping damage within 72 hours of delivery, including photos of the product, packaging, and shipping label where available.

For defective, incorrect, or missing items, contact us as soon as possible so we can investigate and help.

Where we confirm that an item arrived damaged, defective, or incorrect, we will arrange an appropriate remedy, such as a free replacement or full refund, taking account of your preference and applicable consumer rights. We cover any necessary return shipping for these cases.

The 72-hour reporting period helps us investigate shipping damage promptly. It does not remove your applicable statutory rights or prevent you from contacting us during the 30-day after-sales period.

4. Returns & Return Shipping

Please contact us before returning a product. If a return is agreed, we will provide:

• The return address and shipping instructions
• Any applicable return conditions
• Confirmation of who pays return shipping
• The agreed refund amount or other resolution

For returns due to dissatisfaction or a change of mind, return eligibility, shipping costs, and any treatment of original shipping charges will be explained and agreed with you in advance.

Please return all included parts and accessories unless our team instructs you otherwise. Any packaging or condition requirements for an agreed change-of-mind return will be explained before you send the item.

If you have already returned an item without contacting us, send us your order number and return tracking details so we can help locate it and review your request.

5. Lost or Missing Packages

If your package has not arrived within the estimated delivery period, please contact us so we can investigate with the carrier.

If a shipment is confirmed lost in transit, we will arrange a free replacement or full refund, according to your preference.

If tracking shows “Delivered” but you cannot locate your package, check your delivery address, secure delivery locations, household members, neighbors, or building management, then contact us.

We will assist with a carrier investigation and review the available evidence to determine an appropriate resolution.

These commitments apply whether or not you purchase optional Shipping Protection.

6. Refund Processing

If a refund is agreed, we will confirm the amount, whether a return is required, and the processing steps by email.

Refunds are processed to the original payment method within 10 business days after:

• We receive the returned item, where a return is required; or
• We confirm approval, where no return is required.

Your bank or card provider may require an additional 3–5 business days to post the refund.

If more than 15 business days have passed since the applicable processing start date and you have not received your refund, contact support@yellowberrypet.com.

7. Consumer Rights

This policy does not exclude or limit rights or remedies that apply under consumer protection laws.

The 30-day after-sales support period does not shorten any statutory period for reporting defective or misdescribed goods, exercising cancellation rights, or seeking another remedy.

For customers in the European Union, applicable statutory withdrawal and cancellation rights remain unaffected by our discretionary return procedures.

8. Company Information & Support

For after-sales assistance, return requests, or refund questions, please contact:

Brand Name: Yellowberry Pet
Company Name: DUMBRAVA A LIMITED
Business Address: 38 Salix Road, Grays, England, RM17 6UH
Email: support@yellowberrypet.com
Call/Text: +1 (934) 345-2899

Please do not send returns to our business address unless instructed by our customer service team. The return address may differ and will be provided when a return is agreed.

We acknowledge messages within 48 hours and aim to resolve customer concerns within 7–14 business days. Approved refunds follow the timeline in Section 6.