Privacy Policy

Return Policy
Last Updated: July 25, 2025

Thank you for choosing YellowBerry Pet. Your satisfaction is our highest priority. If you experience any issues with your order, please contact our support team directly via Call/Text: +1 (424) 419-1614 or Email: support@yellowberrypet.com, and provide your order number (e.g., 015SHOP-1218) along with the email used for purchase. Below is our detailed return policy.

Overview

All purchases are considered final. Returns or exchanges are not generally accepted, except in cases where a product is found to be defective, damaged, or if an incorrect item was shipped.

Damages and Quality Concerns

We guarantee the quality of our products. If your item arrives defective, damaged, or not as ordered, please reach out to our support team immediately. We will work with you to resolve the issue promptly and fairly.

  • Inspect your items upon receipt.
  • Notify us within 7 days of delivery if there are any problems.
  • To expedite your claim, please provide:
    • Your order number and purchase email.
    • A detailed description of the issue.
    • Clear photos or videos showing the defect, damage, or wrong item.

Each claim is evaluated individually, and solutions may include a replacement, a partial refund, or a full refund.

Refunds

Approved refunds, whether partial or full, will be returned to the original payment method. Processing times typically take 7–12 business days, though your bank or card issuer may require additional time.

Exchanges

We do not offer standard exchanges. Replacements are only issued for defective or damaged items after an approved claim.

Unauthorized Returns

Do not return any product without first contacting our support team. Returns sent without prior approval will not be accepted, and we cannot provide refunds or replacements for such items.

Contact Us

For any questions or concerns regarding your order, the fastest way to resolve the issue is by contacting us directly:

Call/Text: +1 (424) 419-1614
Email: support@yellowberrypet.com
Website: yellowberrypet.com

We are committed to ensuring your experience with YellowBerry Pet is positive and will do our utmost to make it right.